ReWork Consulting

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Hove
East Sussex

sarah@reworkconsulting.co.uk

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For event organisers, the assurance that interest in your event will be so high that tickets will likely sell at lightning speed is a dream come true. Yet, for those managing the logistics of ticket sales high ticket demand can quickly morph from a dream into a logistical nightmare.  Once, hopeful event attendees would hang on

It’s no secret that the UK visitor attractions industry has struggled to recover post-pandemic. In March 2023, the Guardian reported that visitors to the UK’s leading attractions were still down 25% compared to pre-covid numbers.Arguably though, a reduction in footfall may be at least allowing attractions to cope with the difficulty in recruiting staff. Research

Earlier this year Kelly Moleson, the host of Skip The Queue Podcast caught up with our founder Sarah Bagg to talk all things 'ticketing procurement' and asked, is the process broken? Sarah shares her top tips for attractions/experience/leisure operators and tech suppliers entering into a new procurement process and guidance on how to create and

There is a well-known saying that goes, ‘If you build it, they will come.’ Unfortunately, sometimes it’s not so simple. I’d been enjoying a fascinating discussion with Craig Pryde, accessibility advocate and founder of ticketing platform, Different Breed, for over an hour. Yet, it was one of his last remarks I knew would most stay with

Ticketing systems in the attractions and events industry are a completely different concept from what they were, even a decade ago, thanks to technological developments. It is no longer about a customer being able to simply book a ticket online and receive this via email, app or post.Now, ticketing software can support tiered ticketing, encourage

Female representation is crucial across many fields. From the Pyramid stage at Glastonbury Festival (criticised this year for its all-male headliner line-up) to the world of business. Both women and men need platforms to contribute equally to the workforce, the arts and politics.Broadly, we are making progress. As of 28th February 2023, 40.2% of FTSE

I’m a middle person. As a consultant, I establish and nurture relationships between clients and suppliers. I need to understand both parties and help them work cohesively together. Yet, this position also places me between highly technical people and those who, a lot of time, are not. Having worked on both sides and in between,

Almost everybody has one.It may be a vintage trunk, a beautiful wooden box with your name carved into it, or it might just be an old shoebox. Some lie under beds or at the back of wardrobes. Others sit proudly on coffee tables and bookshelves. They are, of course - memory boxes - and though they

When we look at the Dictionary definition of the noun ‘supplier’, there’s the one most obvious to us business types:  ‘Supplier - a company, person, etc. that provides things that people want or need’- Cambridge Dictionary Being a fan of the beautiful game though, and having worked at Chelsea Football Club, I’m also familiar with this term

From creating a clear brief, and articulating requirements to communicating your objectives, the ticketing and technology procurement process can be full of ambiguity! That ambiguity can so often lead to confusion and a lack of clarity. That lack of clarity results in extra costs! Not just to the operators, but also to the consultants and vendors that form

ReWork is reflecting on this year's Ticketing Business Forum, held at the Emirates Old Trafford, Manchester, UK. Over the 2 days, the event explored the latest trends, developments, and innovations in the ticketing industry. ReWork feel very honoured to have been asked to be part of those conversations. The event was packed full of great conversations, including

People talk about a ‘partnership approach’ but what does it actually mean in reality? And why does it matter? If you can identify with the majority of the words listed below when thinking about the relationships between operators/technology providers, then the chances are you’re experiencing the many benefits that come from a ‘partnership-led’ approach. Relationship collaboration cooperation connection union Interaction Integration Solidarity incorporation interconnection unity affinity togetherness oneness companionship sympathy Closeness From a first greeting

Whether it’s at home or at work, being recognised for the work will always create a positive springboard It makes us feel good, but also provides us with the vital signposts of ‘value and appreciation’. Sector and organisation recognition programmes also have a similar impact on the businesses and teams that engage with them. Think about the

Ticketing consultants guide to software demonstrations Whether you’re a supplier presenting your software or an operator looking to choose a new solution, there’s definitely an art to getting the process right. Online, or in person……. One, two, three hours, or maybe longer? One thing is for sure, your approach can be the difference between gaining a new client/selecting the

What makes a good question? How good are we at asking smarter questions in business? Questions that sparked lots of interesting discussion during ‘Asking Smarter Questions’, hosted by Sam Knowles at the Brighton Chamber event this week. The late Queen loved to ask everyone she met "What Do You Do?" Ironically this is one of my least favourite

Collating your ticketing/epos/CRM requirements can seem like a daunting task, but it's an incredibly powerful tool to get the most out of your system partnerships. It's important to clearly define your system requirements before entering discussions with suppliers, as this helps ensure that the technology meets your unique needs. This also helps you avoid costly errors or

ReWork Consulting Having an independent ticketing, epos, membership, and CRM consultant involved in your procurement project can be invaluable. Having a fresh perspective, as well as identifying potential areas of improvement in your supplier partnerships is key when bringing on board consultants. With ReWork’s expertise, we’ll help you find the best ticketing/epos/CRM solutions for your business, as well

As a visitor attraction, you want to ensure your visitors have the best experience possible. But how do you know if your ticketing/Epos/membership is meeting the needs of your guests? The answer is simple—you need to conduct a ticketing review. A ticketing review will provide you with insights into what is and isn’t working within your ticketing

Timing is key to ticketing supplier references checks during procurement Time is a commodity we are all short of. Yet, cutting corners in reference checks during ticketing procurement can lead to ill-informed choices. Choosing the wrong supplier, can mean more time unpicking issues down the line. Ensure your reference checks occur at key stages of the procurement

Is a really valuable question, that all attractions would benefit from regularly asking. When marketing spend is far less to retain customers, than the comparative effort/cost associated with gaining new customers, prioritising a review of your membership offering could be a game changer! At ReWork, we frequently witness overly complicated membership offerings, which are not only confusing