Platf9rm
Hove
East Sussex
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Sarah helped us better understand the wider landscape in which we operate. We had confidence in our product, but lacked the external perspective to fully appreciate how we were being perceived and where GoodCRM fitted within the sector. Through strategic conversations, external perspective, thoughtful challenge and valuable introductions, Sarah and ReWork helped us think differently about our positioning, product direction and growth opportunities. As a result, we've become more connected, more intentional in our decision making and much more confident in articulating the value we bring, building partnerships and identifying new opportunities. If you're considering working with Sarah and ReWork, don't underestimate what the partnership can bring. The benefits become apparent very quickly once the conversations start.
“When we began considering changing systems, we recognised we did not have the expertise in-house. Working with Sarah brought reassurance and structure. It’s quite easy, when you’ve not got the expertise, to see a new system is an improvement and stop asking questions about making it even better, especially around the things that can get left behind as priorities change. Sarah provided continuity during leadership transition and continues to prompt us not just to get on with what we have, but push more. As we’re trying to become a world leading museum, that perspective has been important to that journey.”
"Working with Sarah changed the whole direction of our CRM project. We had invested a lot of time researching systems ourselves, but the volume of information and the number of sales-led CRM products made the process overwhelming. Sarah brought the sector and market knowledge, structure and clarity we were missing. Her process gave us the confidence to compare systems like-for-like and stay focused on what would work for an organisation with lots of different strands. She also helped us build buy-in across the museum and encouraged people to think differently about how data will shape decisions in future. The guard rails and critical eye she brought were invaluable."
“Our old ticketing system was no longer a fit, and we needed an easy way to make sense of data. ReWork Consulting helped us focus on what we could realistically implement and manage now, rather than trying to do everything all at once. Sarah brought a level of objectivity and helped us understand what our team could truly support . With our team aligned, risk was reduced in the procurement and subsequent onboarding process. Her recommended shortlist made all the difference. I was able to visit other attractions using the systems she suggested, see them in action, and speak to staff on the ground. That gave us the confidence to move forward with the procurement. We’ve now selected and implemented one of the systems Sarah shortlisted, and we’re well on our way to having systems in place that will support our long-term marketing strategy, whilst supporting day-to-day operations”
