Platf9rm
Hove
East Sussex
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“We knew we needed to change solutions, but without in-house specialist knowledge, it felt daunting to understand the market or even know where to start. Working with Sarah and ReWork gave us the clarity and confidence to move forward. Her discovery-led approach, combining 1:1 conversations and group sessions, created a shared understanding of our challenges and priorities and established a clear, shared direction across teams. I would highly recommend ReWork to any organisation looking for trusted, independent specialist expertise to guide meaningful change”
Sarah helped us better understand the wider landscape in which we operate. We had confidence in our product, but lacked the external perspective to fully appreciate how we were being perceived and where GoodCRM fitted within the sector. Through strategic conversations, external perspective, thoughtful challenge and valuable introductions, Sarah and ReWork helped us think differently about our positioning, product direction and growth opportunities. As a result, we've become more connected, more intentional in our decision making and much more confident in articulating the value we bring, building partnerships and identifying new opportunities. If you're considering working with Sarah and ReWork, don't underestimate what the partnership can bring. The benefits become apparent very quickly once the conversations start.
“When we began considering changing systems, we recognised we did not have the expertise in-house. Working with Sarah brought reassurance and structure. It’s quite easy, when you’ve not got the expertise, to see a new system is an improvement and stop asking questions about making it even better, especially around the things that can get left behind as priorities change. Sarah provided continuity during leadership transition and continues to prompt us not just to get on with what we have, but push more. As we’re trying to become a world leading museum, that perspective has been important to that journey.”
"Working with Sarah changed the whole direction of our CRM project. We had invested a lot of time researching systems ourselves, but the volume of information and the number of sales-led CRM products made the process overwhelming. Sarah brought the sector and market knowledge, structure and clarity we were missing. Her process gave us the confidence to compare systems like-for-like and stay focused on what would work for an organisation with lots of different strands. She also helped us build buy-in across the museum and encouraged people to think differently about how data will shape decisions in future. The guard rails and critical eye she brought were invaluable."
