Platf9rm
Hove
East Sussex
ReWork Consulting helps visitor attractions, leisure, arts and live entertainment organisations get the best from their commercial software systems and technology partnerships. ReWork Consulting also advises and supports technology suppliers on aligning their products and approach with sector needs, launch into new markets, and maximise opportunities for growth in existing markets.
ReWork Consulting works with a broad range of organisations across the entertainment and experience ecosystem. Operator clients include Merlin Entertainments, the National Football Museum, Lakeland Arts, Cornwall Museum & Art Gallery, Tropical Bikes, Lost Gardens of Helligan, Wake The Tiger and Walesby Forest. Supplier clients, include companies such as Ticket Tailor, GoodCRM, LIVE IT, Smeetz, Art Fund and TickX.
Built up over 3 decades ReWork Consulting brings together commercial understanding, creative thinking and technology expertise to help organisations grow and adapt, to deliver better experiences and build more successful organisations. ReWork Consulting’s approach is shaped by business development principles and built on structure, collaboration and trust, ensuring every project builds confidence and lasting impact. Working across sectors, from arts/culture and heritage to live entertainment, leisure and attractions, gives a broad view of what drives success. This cross-sector perspective helps clients look beyond their own environment, drawing on ideas and best practices from across the wider entertainment and experience landscape. ReWork Consulting’s focus is on transparency, strong partnerships and long-term growth, with technology positioned to support rather than lead.
Yes. This is one of ReWork Consulting’s core areas of work. You are guided through a proven discovery, procurement and contracting process, which includes best practice documentation, supplier demonstrations, evaluation and selection. If you already have a supplier, ReWork Consulting will review current performance, highlight improvement opportunities and support contract renewal or renegotiation. The advice given is always independent and based on fit, functionality, service and long-term value.
Typical operator organisation projects include:
• Technology market reviews and benchmarking
• Discovery and technology procurement for new or redeveloping venues/organisations
• Ticketing, CRM, EPOS and event system selection where system change is required
• Change management and implementation support
• Post-go-live business development and partnership reviews
Yes. ReWork Consulting stay involved beyond go-live to help teams embed new systems and strengthen supplier relationships. This includes post-implementation reviews, commercial guidance, introductions to trusted suppliers and partners, and advice on continuous improvement. Clients stay informed and confident in a fast-changing landscape through the insight and sector updates ReWork Consulting shares.
Yes. ReWork Consulting deliver tailored sessions for operator teams that want to build confidence and develop commercial awareness without committing to a full consultancy project.These sessions are practical and collaborative, helping teams strengthen their understanding of systems, visitor/guest experience, change management and cross-department working. ReWork Consulting also run specialist sessions such as “Unreasonable Hospitality”, developed in conjunction with ReWork Consulting’s Associate, Alex Kakavelakis of Marketing Maestro.
Each workshop is designed to be reflective, engaging and focused on meaningful progress.
This section outlines how ReWork Consulting supports suppliers of ticketing, booking, CRM, EPOS and event management systems.
Yes. These are what ReWork Consulting refer to as core system suppliers. For these suppliers, ReWork Cosnulting offer a range of consultancy models depending on the level of support needed, from fixed projects and one-off workshops, to ongoing, or daily consultative arrangements. This work may include product reviews and recommendations, pricing analysis and benchmarking, market insight and commercial strategy support. As well as tender reviews and advice and market visibility through industry introductions and engagement. No commission or referral schemes are in place for core system suppliers, maintaining full independence across all operator projects.
This section explains how ReWork Consulting works with suppliers whose products and services sit alongside core systems to enhance the overall experience and operation.
Yes. ReWork Consulting also works with a wide range of complementary technologies and service providers that support attractions, leisure, arts and live entertainment organisations. These may include AI feedback tools, loyalty and membership platforms, photo or audio technology, travel trade or distribution solutions, and digital or IT agencies. Where there is genuine alignment and potential, these suppliers may be introduced to operators through The ReWork Connector, our relationship-led introduction model that connects these suppliers with operators through trusted, insight-driven introductions. It is not an affiliate, directory, or matching scheme. Core system suppliers are exempt from the ReWork Connector due to the independent nature of our operator projects in these areas.
ReWork Consulting is fully independent. There are no commissions or referral fees being exchanged between core software suppliers and ReWork Consulting. Our guidance to operators during selection processes, is based solely on what best fits each client’s needs and long-term goals, ensuring every recommendation is transparent and objective.
ReWork Consulting is based in Brighton, UK, with projects across the UK and internationally. You can reach us via the Contact page or email info@reworkconsulting.co.uk. We also attend and speak at industry events, so there are plenty of opportunities to meet us in person.
