Changing the ticketing supplier-attraction relationship has endless benefits!
One question I ask clients is:
Do they believe the current relationship they have with their supplier is balanced?
If the client believes there’s been a tendency to view the supplier as a service, perhaps a subservient role, we look at how creating a more level playing field could help both parties work more effectively towards the success of the attraction.
At ReWork we believe it’s time for a rethink in the way we view the ‘supplier’ relationship.
With the catalyst for changing software solutions often being associated with the breakdown of the supplier and client relationship, it begs the question, are we doing enough to maximise the partnership before deciding to look elsewhere?
To understand and be fully on board with a ‘partner’ led approach, rather than a ‘supplier’ service, a change in perception for all parties is needed from the outset.
Part of the unique way ReWork approaches the client relationship and the service we offer is the focus on the ongoing relationship clients have with their ticketing partner.
This starts with:
- An open discussion with suppliers about the client’s long term objectives and their organisational culture.
- This is to ascertain whether there is a cultural fit, rather than launching straight into ‘features and functionality’ requirements.
- This focus ensures that only the right suppliers are taken forward into the procurement process, which streamlines the process for all involved.
We encourage both parties to share plans, collaborate on ideas and build a relationship based upon trust, clarity and support. This can only be achieved if there is buy-in from everyone and the right level of importance is placed on the relationship through the life cycle of the ticketing journey.
At ReWork, we provide expert advice and guidance based upon our unique experience as an operator, but also as a ticketing partner. This provides a better return on your ticketing investment.
For more thoughts on how we see this change working for you, why not get in touch to discuss your current issues, or make an appointment at your leisure. ReWork will help you source and embed the best partnership that’s right for you.
