What technology do you need?
Collating your ticketing/epos/CRM requirements can seem like a daunting task, but it’s an incredibly powerful tool to get the most out of your system partnerships.
It’s important to clearly define your system requirements before entering discussions with suppliers, as this helps ensure that the technology meets your unique needs.
This also helps you avoid costly errors or surprises down the road, helping you make the right investment decision.
As a result, collating and prioitising requirements can save you both time and money in the long run.
Technology requirements and your long-term objectives
The best place to start to define your technology needs is with your long-term business objectives.
Once you’re clear on where you’re heading, you can begin to align technology partners
Here’s a simple checklist to help you;
- Define your long-term business objectives
- Agree on what you need from a technology partner to help you achieve those objectives
- Then look at what system functions your business needs to support those objectives. Ensure these are clearly defined, making sure there is no room for interpretation
- Prioritise the partner and system requirements so they allow you to enter the selection process with a clear understanding of what you need
- Discuss where there may be areas for compromise, so you enter the selection process with a flexible approach – remember the perfect ticketing/CRM solution doesn’t exist, but one that’s closely aligned with your needs does.
Don’t be intimidated by writing requirements
The requirements gathering and prioritising process is a key part of getting the solution and technology partner that’s right for you!
The hardest part is starting, but with the right approach, you’ll soon be on your way to defining what, and who you need.
If you’re looking for some guidance on how to approach system procurement or would like ReWork to support you on this project we’d love to hear from you.
