Service – The real cost of ticketing solutions!
So many of us will be familiar with the saying ‘you get what you pay for’
But I wonder how many of us actually apply that theory to the investments within our organisations?
There are definitely some patterns in the way procurement teams evaluate what’s important from their ticketing partnerships, which may indicate that’s not always the case.
In some tenders (tend to be public procurement projects) up to 40% of the overall evaluation process can be on cost. With ‘service’ being half this, sometimes even less.
So it begs the question, what ‘price’ do we place on service?
At ReWork we believe there’s a need to reframe the way we see the system costs in our businesses.
The first step we take in the ReWork process is to address what type of service and pricing model is needed. That support our client’s long term objectives.
Then this forms part of the evaluation process throughout the procurement.
One question which is at the top of our list during this process, is; how might service be impacted by the supplier costs.
Is the most expensive system really the best? Or would you raise your eyebrows at a proposal that was provided so cheaply compared to the competition?
At ReWork we help you understand if there’s a relationship between the costs and the service.
There’s no question that the quality of the service you experience from your ticketing/CRM supplier, will have a huge impact on the effectiveness the ticketing partnership.
So if it’s true that ‘people buy from people’, wouldn’t it make sense that service is given as much of a priority as the system itself?
If we can help you with any ticketing/Epos/ CRM based project for your attraction, we’d love to hear from you
