Business Processes and Perspectives
ReWork Consulting Having an independent ticketing, epos, membership, and CRM consultant involved in your procurement project can be invaluable. Having a fresh perspective, as well as identifying potential areas of improvement in your supplier partnerships is key when bringing on board consultants. With ReWork’s expertise, we’ll help you find the best ticketing/epos/CRM solutions for your business, as well
The Need for a Ticketing Review
As a visitor attraction, you want to ensure your visitors have the best experience possible. But how do you know if your ticketing/Epos/membership is meeting the needs of your guests? The answer is simple—you need to conduct a ticketing review. A ticketing review will provide you with insights into what is and isn’t working within your ticketing
Effective ticketing supplier reference checks
Timing is key to ticketing supplier references checks during procurement Time is a commodity we are all short of. Yet, cutting corners in reference checks during ticketing procurement can lead to ill-informed choices. Choosing the wrong supplier, can mean more time unpicking issues down the line. Ensure your reference checks occur at key stages of the procurement
Are your Membership schemes working?
Is a really valuable question, that all attractions would benefit from regularly asking. When marketing spend is far less to retain customers, than the comparative effort/cost associated with gaining new customers, prioritising a review of your membership offering could be a game changer! At ReWork, we frequently witness overly complicated membership offerings, which are not only confusing
Measuring Ticketing/CRM effectiveness
Measurement is one of the most important factors in the success of a business. Yet sadly the measurement of ticketing supplier performance is only sometimes given the emphasis it needs. In some areas of an attraction, like marketing, benchmarking is used to evaluate return on investment through agreed KPIs (key performance indicators). This can be anything from